Very pleased. I just needed a one-time deep cleaning of my 400-sq-foot apartment, which some cleaning services won't do - they only want to do repeat services. Good Karma will provide the number of hours and number of visits that you want. In 3 hours, the whole place was spotless, the cleaner had tidied some really messy areas, and she even found time to completely clean the inside of my fridge and did my dishes for me. I highly recommend it!