This has become my default coffee shop because of proximity to my home, but also the nearby artificial lake that provides an escape factor from the summer heat. For some reason, looking out over water relaxes me.
I also really like the coffee and so I brought a friend here who was visiting Phoenix from California. This is when I realized that customer service at this shop was top notch. My buddy inadvertantly spilled half of his iced chai latte while struggling with the lid at the sugar/stir station. Not only did an employee jump to the situation and sponge up the mess, but found us at a table outside and brought a free replacement drink! We made a point of adding to the tip jar when we left.
I have to add that their pecan baklava is heavenly, when the impulse grabs you.