I find that Dr. Mangone and his staff are intelligent, efficient and kind. Maegan works very hard in the back to take care of the animals in her care. Maegan was so amazing that at my last visit I asked to put my scared young pup in a muzzle so no one gets hurt he is afraid of everything. He walked back into the room with Maegen and no muzzle she really knows how to handle dogs. This time she took him back but he got so scared he peed all over her! She came back covered in pee and was still pleasant... We love you guys at Palm Glen!