After reading the reviews I thought I would stop in and check out their store. I had been shopping earlier at another retailer in south Phoenix, but had some "communication" issues, so I gave up on them and met with Mike at Fireplace Furnishings. He was knowledgeable and fair, so I felt completely comfortable and promptly gave them a deposit to start my order. The installer called me 10 days later and soon my fireplace was up and running beautifully.
As a fellow Valley retailer, I try to learn from my own retail experiences about how to improve customer relationships. Their installer was amazing. He was on time and left NO mess behind. Thanks again!