I went there for a tire patch on my rear left tire. The website was easy and user friendly as well as the reminder text for my appointment, all very nice (the review is based on the store, not pep boys). I went in to drop off the car and the guy got my info and just started to walk out of the door without saying another word. I said, "should i follow.. or...?" He made no further comments and looked at me as he left and grabbed my car and pulled it in. I was unsure if i could leave or not. He walks in and walks past me without saying anything. I walk to the employee area he went to and waited. Upon his leaving the room to come back to the front i asked if i was okay to go. He simply says of course. Okay?? How about some courtesy and let me know, i don't know, 17 minutes ago when i asked as you were walking away. When i called, 4 hours later!, i asked if it was ready, they said it has been waiting... So where was my call? I came in i waited for 9 minutes (i keep track of time, just a weird tick i have) and a ;lady walks up and asks me and the other guy, who was first? I say i was because he just walked up and she says never mind, i will help him first. Okay? Why even ask... After that, she leaves to the back.... Another guy walks up and helps me. Whilst doing so a lady who knows everyone since they are all talking and laughing and talking about unprofessional things they did on their off time (which, do what you want, why am i hearing about it at the work place?) grabs a water and drinks from it and puts it back! that is the water they are selling customers.. So, i was not happy with the quality i got, not okay, not ever going back. Pep boys seems okay as far as a company, just not this store so far....