I'm lost at how they are in business.
I ordered food at 1pm and was given a 2:05-2:15 window. I had issues getting in touch with the restaurant. Eventually I was told me that I was a "little bit further" out than normal. That was the only explanation given. Knowing that they should have their systems setup for delivery areas, I have no idea what this actually means.
The food showed up at 3:05 and was cold. No apology or explanation. No offer to refund my money.
I can't even talk about the food as it is not even edible. It's just piles of cold chicken that have been soaking in grease on top of cold eggs in the fried rice with a side of cold, soggy crab rangoon.
I'm done with them. This was by far the worst delivery experience I have ever had.