I came in to this place for just an oil change. I had a free oil change card from a friend that gave it to me. This location was out of my way but it was AAA certified and it was a free oil change so I thought why not. I showed up when they first opened at 7 am with an appointment. They told me it would be an hour and a half. Most oil changes I've had took no longer than 45 minutes and I was the only car there! After about 30 minutes I get a call saying that my serpentine valve was cracked and it needed to be replaced. The serpentine valve is a usual maintenance on my car around 120k but my car only had 90k on it. They quoted me $117. Not what I was hoping for with my free oil change. I gave them the go ahead but asked that they keep the part so I can have it when they were done.
When my car was finished and I went to pick it up they tried not giving the part to me. When I demanded it they went and got it and when they presented it to me they tried showing me right away the damage to it. The "crack" was typical wear and tear and it was very clear that it didn't need to be replace. The guy who gave me the part even suggested I keep it as a spare part. If it's still able to work as a spare part then there shouldn't have been any reason to replace it. There was absolutely nothing wrong with my valve and based on the look on the guys face he knew that it didn't need to be replaced either. With taxes it ended up being $130. I felt completely robbed when I left. What should have been typical maintenance, 45 minutes, and a free oil changed ended up costing me 2 hours, and $130.
I will settle for paying the $25 for an oil change somewhere else than give these people any more opportunities to get more money out of me than necessary.