We recently refinanced our mortgage and working with John was overall a positive experience. The process ended up with more hiccups than we anticipated but we were in a unique situation and I don't know that any of us knew what we were getting in to. At the end of the day John ALWAYS responded to questions with answers or suggestions. He never stopped taking my calls, even when things got muddy, and I wasn't always level headed. The fact that the lines of communication always remained open is the only reason we got done and closed.
I had an experience with another broker last year in an attempt to do what we finally got done, and that guy when the going got tough just stopped taking my calls. Not John. Whether by email, call or text he was always available and for that I'm grateful. I will happily recommend to others.