A friend and I frequent here about once a month. I think we will find some other place in Chagrin to go after our last service experience.
The food in general, is very good. I received a coupon for an order of free guac, which let us try the chef's inspiration of the day and was very tasty. Our food was delicious. I received the mussels and my friend got the empanadas and mango iced tea.
However, our service was AWFUL! There was no greeting, no hello, no nothing. A waitress who started her sentence that was directed to us, at another table. By the time she reached our table ... the only word we heard from her was "water." We both looked at each other and said yes. The server disappeared so fast there was no time to ask about specials, questions we had on the menu etc...
Unfortunately, this kept happening. Our waters were never refilled, our server never checked on us until she wanted to give us a dessert menu towards the end. Being that the mussels were spicy, I could have used more water.
The food runner who brought us our plates was much more pleasant to deal with. He smiled, greeted us, asked us if our food looked okay and graciously brought us water.
This is where I nearly lost it. Instead of asking if we would like separate checks or if we were even ready for the check she just plopped a check down in front of me and scampered off. I had to wait for her to come back and told her we needed these split and to put the guac on my bill. She paid no attention. She ran off once i said the word "split" and walked away so quickly I was still in the middle of my sentence when she was already by the computer.
We get the check back and the guac is split on both checks. Before we even get a chance to open them she was gone again. I had to then again, WAIT for her to come back and told her the check was not right and I wanted the guac on my bill.
No apology, no nothing. instead she said " I didn't hear you."
I even explained that if she didn't walk away so quickly, I would of been able to finish my sentence."
Third times a charm? I think not... we get our checks... the guac is gone completely off our checks and now I have a drink on my check that I didn't order....
Really? I drank water!
Again, the same process back and forth. To say the least, I was more than ready to leave and although it's my friends favorite spot in the area, due to the poor service and all the frustrations we will eat at Taza or Pacific East instead.
Really unfortunate.