Been eating here for many years, and no issue. 2 nights ago we ordered just 1 small pizza with ginger, garlic, extra pizza sauce, pepperoni, mushroom, green pepper and hot Italian sausage. They said 10mins for pickup. I waited 26mins in the store. No prob...they're busy. I got home and found no ginger, no garlic, no chilies, an extra dipping sauce, and 2 slices of pepperoni. I was shocked so I called. The same guy that took the order (the quiet one with the cap that works alongside the owner "muggar") seemed to be having many language understanding barriers and I patiently repeated what I was saying at least 4 times. He put me on hold 3 times. Came back and said they'll deliver a replacement in my lobby, which was right behind their establishment. They just wanted the pizza back to "see if its missing anything".....that was offensive, but sure, no problem I said. 10mins later he called back to say that they refuse to deliver a new one and I have to bring it to the store. I previously told him I was now alone with a baby (no car) and they JUST told me they would drop off to the lobby right behind them. He says "oh well what I can do. That's it. If you want new pizza then you come yourself". I asked to speak to Muggar. He said no he's too busy. I said I'll wait. He said no you can't he said he's too busy. Then he had the audacity to say that I ordered it wrong, when HE took the order over the phone and had me repeat the order 4 times because he wasn't understanding and I speak English quite well. I asked why I have to pay for their mistake, and be told they will deliver then changed his mind. He said "it was the owners decision so what I can do".
Way to treat your paying customers guys. You win your community awards by word of mouth advertising, not mistreating people. After so many years, this is unbelievable. Sorry, but this experience quite literally left a bad taste in my mouth. I realize you may have issues with the language, but never blame your customers for your own mistakes, then try to pass me off like I am worthless.