im giving it a 4 because the bun bo hue is fucking great. thats the only reason why i go there. i bring my own bottled water cuz I know im not getting refilled. uhm. customer serive throw that shit out the door. and I'm not vietnamese but for all the yuppies out there thinking your gonna get great service from a vietnamese restaurant, you might want to think again. the pho. not very good at all. but what ever. i give it a 4 because i get what i want and its inexpensive.