So first the good:
The young lady at the front desk was very nice and she also walked around and
picked up after the kids.
The place is a decent size and there's enough stuff for the kids to play with
for many hours without getting bored.
Also, they have free wifi, so that's a huge plus.
Now the bad:
I took off a star for several reasons.
First, I had to use some clorox wipes to clean off the table I sat down at as it
was really sticky and dirty. While not too big a deal, one wonders how well the
owners wipe down everything else with antibacterial wipes. After all, the
problem with indoor play areas is they're not exposed to the sun's sterilizing
UV radiation, so they tend to be riddled with germs. Not a big deal, but still a
concern.
Second, there isn't nearly enough seating for parents. There's a front window
area where the owner could add four or five more couches and move the little
cafe tables and chairs a couple of feet inward. This might not sound like a big
deal, but after sitting at one of the little tables on the hard wood cushionless
chairs for two or three hours, you too will be wondering why the owner didn't at
least spring for cushioned chairs.
Third, the place blasts kid music all day. In my opinion, it's unnecessarily loud. So if you're bringing a book or your kindle to read, bring some headphones or earplugs. They do have a television in the parent waiting area, but you can't hear it and have to read the captions. It would be a nice touch if the owner sprung for some wireless headphones for the television. They're only $70 at Best Buy. Heck, they could even offer parents the option to rent the headphones for $1 per hour to listen to the television and they'd earn their money back in a couple weeks. It would be a nice and thoughtful option. Afterall, it's the little touches that matter at a good business.
All in all, my kids had fun. And that was the reason I took them to Tykes-N-Tots. And that's why I gave them four stars. But it would've been a much nicer experience for me if they had turned down the tunes and sprung for a few more couches or at least some cushioned chairs. Parents want to have a nice time too.