Had a referral to this office for a routine colonoscopy. I was screened via telephone initially and was offered a nurse-only visit. I was fine with that as I wasn't having any problems. The person screening did say I could have an appointment with the doctor first if I preferred, but this would save a copay and I didn't really feel I needed to see him, so I went the nurse route. She was very thorough and spent quit a bit of time reviewing the colonoscopy prep with me. The financial person also explained my benefits at length (anesthesiology is not contracted with BCBS, FYI). I was scheduled for my procedure 1 week later.
Another nurse called several days prior to the procedure to go over the information again and ask if I had any questions.
I was expected to arrive at 2pm for my procedure, which was scheduled at 3pm. I guess they were early and I was quick, because I was done with my procedure and in recovery by 245pm. I met both the doc and the nurse anesthetist prior to the procedure and both were very nice and appeared caring. The nurses were very thorough and pleasant. I especially liked the reindeer antlers one was wearing ;)
Overall, a great experience. Will not hesitate to return there in the future for any problems or routine testing.