My husband ordered an item online and it arrived broken. The company emailed us a prepaid FedEx label so we could send the item back. I came in to this FexEx location on a Friday afternoon to drop off the item. Since it was all ready to go I didn't need an assistance, and I am ever so thankful for that.
There was 7 people in line when I walked in, with one 1 employee working. As I dropped my package on the counter I heard her on the phone, trying to get another employee to come out and help her.
She seemed to be doing the best she could but it was clear she was feeling frazzled and it was impacting the service. If you are just dropping something off, like I was, this location may be fine but if you are in a hurry and need to ship something you may want to skip this location, as it seems the management needs to work on scheduling more counter help.