I've been going to California sandwiches for years usually at the Burlington location. I go for the breaded eggplant almost every single time. I stopped by the one in downtown Toronto because I know I'm getting and I was on a time crunch. I'm not sure if it's a new concept but she asked me I wanted hot/spicy/ mild. I went ahead and got the hottest option. She then asked me if I wanted cheese on it? I've been going here for years and not once have I been asked if I wanted to pay extra for cheese. In the literal picture they use to advertise on their menu and everywhere else it's a picture with cheese ouzing out of the exact sandwich I always get.
It's not the fact I have to pay extra it's the fact it's false advertising especially when I've boughten so much out of there franchises. Can someone let me know if that's a thing or of it's new or if the employee wanted to pocket it herself?