Bought a 1-hour groupon for my mother for mothers-day. I dropped her off and went to take care of some business. Our appointment was at 12, we walked in at 12:10, paid for the massage IN-STORE at 12:13(receipt). However i was told that the amount was for an hour, they were done at 12:43 (call log on my phone).
When I brought that up to the cashier, very nice and professional girl, she said that she give the note to her manager and took my number. I didn't receive a phone call. Next day i called and asked for the manager, she didn't know of anything... Of course she didn't. Simply told me, even tho you pay for an hour, you will only get a 50 minute 'hands on' massage. Hmm, but were talking about a little longer than a half hour in and out of the establishment. But the timer start when your appointment is. In other words, if you have an appointment at 12.00 and pay for a full hour and you come at 12.30, you will only get a 20 minute massage 'hands-on' because the other 5 min before and 5 after, count towards massage time. If that's your policy, fine, tell the customer 'hey, this is what to expect'. Massage was good, ethics... Not so much. Bummer, she would've returned as a regular for her back aches. But I'll have her take her business elsewhere, where it's valued. I don't recommend this business. Actually I dis-advise.