First of all, we went during restaurant week and we realized that it would be busy. We made reservations at 7:15 and was not seated till 8:00. Then it just went downhill from there. Waitress was nice but slow. We ordered our meal which was the entree for 2. Ask for some bread and was not brought until after the appetizer came. From what I saw our waitress only had 3 tables. We had to keep asking for our drinks to be refilled. After about 45 minutes after placing our order she informs us that the chef lost our order because the printer stopped working. After another 30 minutes our entrees arrived but was disappointed in them. My wife was told the vegetable primivara had a white sauce but ther no sauce at all on it. The other entries looked and tasted like they were thrown in a microwave and warmed up. There were larger parties seated around us 30 minutes after we were and had already eaten and left. The manager came to our table after the waitress had seen my wife was eating her entree. We told him our grievances and he ask what could they do. I said how about desserts for everyone and after another 30 minutes, they were brought to table. He also said he would take care of everything, but was not sure what he was talking about, so we assumed that our meal was going to be comped but that was not the case. Our bills came to table mixed up. Only bight side was our 72 dollar bill was reduced to 26 and changed. Also looking at the decor in the restaurant, and noticed how many light bulbs in the lights were burned out and how DIRTY they areas around the air vents were. Hate to think that dirty air was falling onto customers plates. Was looking for a wonder evening with friends but was badly disappointed. Will not be back and will steer others away from Maggianos. We arrived at 7:13 and did not leave till 10:30.