The bad reviews for this location are blowing my mind! I've been a member here since this location first opened, and I have NEVER had a single issue.
People complaining about equipment cleanliness are just obnoxious-it's a %#$@ing gym-people sweat. If you haven't realized that people are generally inconsiderate and don't always clean up after themselves, then all I can say is bless your heart. That is the case ANYWHERE. Restaurants, grocery stores, shopping stores, coffee shops, you name it. It's a gym-wipe off the equipment before you use it-no big deal.
They don't offer towels? Really, you're gonna complain that a gym you pay $20 (or for the basic plan, $10!) a month for doesn't offer towels?! Seriously?! Bring your own!
The locker room facilities are ALWAYS clean and stocked-of course those automatic sinks are annoying AF when they don't stay running and you have to quickly try to press it as hard as possible and hurry up and try to rinse (and repeat and repeat and repeat lol) but the sink to the far left stays running long enough, so I just use that one. Again, no big deal.
As far as a lack of friendliness and professionalism, get real-that is just a bold face lie. I am always greeted walking in and leaving. Yesterday, 8/9, there was an especially friendly girl working-she had a cute "messy bun" with curly hair, and was wearing a red collared shirt. My card didn't scan initially and she ran (literally) over and apologized, I rescanned and she told me to have a great workout-as I left, she (and a gentleman in a blue shirt) made it a point to say goodbye.
This gym is incredible. It's HUGE and has every piece of equipment you could dream of. Of course it gets busy/crowded in the late morning and early evening (before/after normal work hours), but it is what it is. If you don't like crowds or want to throw a temper tantrum about some trivial shit, go to Globogym, run around in circles in the parking lot, or stay home-those negative vibes don't belong here.