Terrible..terrible...and terrible. Who knows, their Grilled cheese sandwiches might be good, I'll never know. I went there during lunch, and they were maybe just moderately busy, store was full, everyone already eating except for 2 tables. 2 people in front of me ordering their food for take out. I made my order, and it took 45+ minutes, like other Yelpers have commented on. Incredible! Really? almost an hour to make me a grilled cheese sandwich?really? a Grilled cheese sandwich? I don't think that even needs any more explaining. If I owned this store, and I had something come up that would slow down my grilled cheese production severely, I would profusely apologize, perhaps offer a free fountain drink..a discount or something off the next visit...instead I left unhappy that I wasted my time and unhappy that I couldn't get a grilled cheese from a specialty grilled cheese store. I told customers that were waiting that I was going to Jack in the box(near my office, for convenience, since I had to get back to work). They followed me out, none of us are going back.
if you REALLY want to try their food, call in, order about 30-40 minutes before going in, ask them exactly how long it'll take for the food to be ready...then you might not end up waiting like most do.