The staff is very welcoming at first, but once they get you, they don't care. When I moved in no one knew that I was moving in. Nothing was prepared. Then at move out they require 60 days notice which is a little ridiculous because most people have no idea where they are going to live 60 days from the end of their lease. I submitted my notice with 45 days remaining on my lease, but they auto extended me to 60 days and charged an extra $800 per month rate on top. I think that amount is crap because when you sign the lease it does not state the penalty is for giving 60 day notice, and then surprise!!! Even in NYC where real estate is ruthless, they understand that no one knows where you are going to live in 60 days, and they are willing to work with you.
The car gates are broken on a regular basis. The people gates are obnoxiously loud. I've found nails and thumb tacks in the dog play areas, and when I brought it up to the staff they did nothing. Mid-lease my fees went up due to a change in management. I am not a fan, and I would not recommend this place to anyone.