I have been ordering take out from this location for years and the service and food quality have be on a strong decline.
To avoid cooking dinner on a Friday night while friends were over, the following was ordered:
2 orders of Chicken Wings (honey garlic and medium):
-in the past we would get 8 wings per order but this time we only received 6
-when I pointed this out to the server upon pick up, she said "oh, I don't know what to tell ya."
-both orders were overcooked (I mean REALLY over cooked)
Hoops Deluxe Nachos
-the order was half the size from previous orders I have had (not exaggerating 50% smaller)
-again, when I mentioned this when I picked up the order, the server didn't seem to care. She did proceed to tell the other 3 servers sitting down behind the bar about it and they all just shrugged their shoulders and continued chatting
Onion Rings
-did not come with the dipping sauce listed on the menu
-i didn't notice this until I got home
Spinach Dip
-it is meant to come with pita chips for dipping...my order had 4. That's right, 4 small triangle pieces of pita for a full order of dip that is meant to be shared
-I had to ask the server twice before she agreed to give me more. However, instead of pita chips, she gave me nacho chips
I think they anticipate that customers who place orders for pick up don't actually check their order before leaving the restaurant.
I am not one to complain and if the restaurant had been super busy (like on a game night or something), I would be a bit more understanding but that was not the case. There may have been 15 - 20 people in the restaurant and 4-6 servers appearing to be "hanging out" behind the bar.
It was clear that I was unhappy with the food and service and no one cared to take the opportunity to make the situation / experience better.
My recommendation to other potential customers would be to spend the extra money and walk a block east and go to REAL SPORTS BAR instead It has MUCH MUCH MUCH MUCH MUCH better food and service