1 star off for dirty room - bed was full of hair! Yuck. We had to change rooms. Even our 2nd room had lots of hair on the floor and towels in the washroom. As we arrived around midnight, we were too tired to call and ask clean towels (luckily I always travel with my own towel and pillow!)
1 star off for breakfast at the Concierge Lounge. One of the smallest selections, even Residence Inn hotel have bigger selection. They had scrambled eggs that I didn't like (really hard and strange), sausage (that I don't eat) and white bagels (no whole grain). No potatoes or veggies. I chose berries and strange porridge that tasted like some grains, not sure if it was even oatmeal.
Other than that the room was nice, great location and friendly staff. Right next to the famous mall.