1 STAR ONLY BECAUSE I CANNOT GIVE THEM A ZERO! I leave my keys in the car in the ignition. This place takes my keys, pulls them out of the ignition for no reason and then smashes my wife's FOB to her car with the middle console (2 year old car). My car is finished and the wash guy hands me the keys and states he is sorry he broke my keys. I come to realize the top of the FOB is knocked off, the inside hidden key is missing, the ring to the key chain is broken, a plastic piece from the device is missing and now the key magically has been removed from off of the key chain! He told me he would get his supervisor Donnie Sinclair who immediately started on a rant how it was not their fault. The car wash boy said he placed the keys on the hood and looking there on the hood guess what we found? The broken plastic to the FOB! Still denying they did anything wrong I asked to have an incident report filled out. When asked where the key and metal casing was the boy stated he thought it was sucked into the vacuum. This is at roughly 3:30pm. The supervisor refused and kept trying to talk to me about how it was not their fault. He said he already magically reviewed the cameras and saw no liability. When asked if he could see INSIDE the vehicle he stated no but still insisted nothing happened. I pleaded to please just have an incident report done and to let me on my way because I had an appointment after and was washing the car for that purpose. He rambled on about how their was nothing he could do. Other people getting their car washed made comments what he was doing was not right. He went into his office and I followed begging to just get my incident report so I could leave. Then he lied about how the FOB would come out of his pocket and he was the owner of the location. After I checked him on the fact Terrible Herbst was the owner and directed him to do the right thing at 5pm, an hour and a half later he finally wrote up the incident and I walked out. My FOB is broken, the key was swallowed up in the vacuum and I had to purchase a new one. I called Terrible's corporate and they have not been in a hurry to do anything and are now not returning my calls. This is NOT how you do business. A warning for all who read this! Beware, this location lacks a moral compass and will not do right for its customers even when liability is certain. Had they left the key in the ignition and turned off the car this would not even be an issue. If not indemnified i will take these people to court for much more than my FOB. The best way a customer can show a company they disagree with their actions is to deny them patronage. I will not support a place that lacks the simple knowledge that customers are everything to a business and doing the right thing by them is an absolute necessity!