I was in Las Vegas to get married over the weekend of July 27, and needed to get my nails done. My mom owns a timeshare in this hotel, so while I was on my way to her room she called the spa to try and get me in for a manicure/pedicure for myself and one of my bridesmaids, between my hair trial and a dinner reservation we had with the group for later that evening.
She misjudged the amount of time we had until we needed to be at a reservation I'd made for everyone invited to the wedding, so when I got to her room (probably 15 mins later), I realized I'd need to either move or cancel the appointment she'd made for me.
I called the spa and they had nothing available either earlier in the same day, or on any other day between that point and my wedding, so I asked to cancel. The person I was talking to was very short and rude about it, answered in one word answers from that point on, and didn't properly end the conversation before hanging up on me. They charged my mom's room for those appointments.
I will never use this spa and will be sure to tell the many members of my family who own timeshares in this hotel of my experience.