I came into this bank to speak with a personal banker. I waited thirty minutes because there was only one personal banker . Finally when it's my turn, April is the one to "help me" with my problem. I wanted to print my bank statements and close my account. She was very rude. She's like I can't do this, you have to call, etc etc. the customer service is so poor here! After I finally realize April is my at all willing to help me I just close my account without getting my other needs met. April than tells me that I have to stand in line and sign some paper. In previous times at this same bank, the personal banker would bypass the line for me by going to the back themselves. Furthermore, I've never had to pay for bank statements in my life. April was trying to charge me 10$. I feel like this location is suspect and I'm just done with this bank altogether.