Walked in, staff member watching television. Told a stylist to take me. She washed hair, conditioned, put me under hairdryer. I did not need deep conditioning but thought ok, if that's how they do it. Sat under dryer for about 15 minutes. The stylist working on me then proceeded to get her hair washed by another stylist. Very unprofessional. I was furious. Got up to leave and they told me I didn't have to pay. Good thing. Definitely not recommended!