Sunrise coffee,
I visited for the first time this morning. I had heard a great deal about your shop and your coffee roasting establishment. When I entered the store it was clean and every looked and smelled amazing. I talked to a staff member and discussed how I thought they would have something with egg as a meal item. I was informed by associate that a couple blocks down was the roaster and they were open with a great deal of items.
I jumped in my car and drove the 5-7 minutes down the block. As I was looking for the store I was having an issue finding it. I called talked to an employee who told me where it was. I told them great I would be there in seconds. They responded great!
Moments later I arrived. The store was locked up and closed. I was shocked considering two employees never mentioned they open in over an Hour from the time we talked. As I walked back to my car I saw what I thought was a customer pull up. I mentioned that they where closed thinking they also where given mis information. The individual states he was the manager. I informed Him what happened and he seemed as if he did not care. I jumped in my car drove back to the first location. I ran into the same employee and again no apologies just a shrug.
The food and coffee where amazing however the customer service was terrible. It took what should have been 5 minutes more like 30-40. I felt it was important to give you a heads up since you make incredible coffee and bake goods I would hate to have poor customer service ruin your name / business.
If you have questions please feel free to contact me.