I had a title loan and made monthly payments for 6 months. At the end of 6 months a "balloon" payment was due of $1206. I called and made a verbal payoff arrangement of $900. since the car was extremely devalued by a fire in the interior. Ana Guerreo agreed to accept $900 in exchange for the title. I explained I would need time to sell the car & would come in with the buyer when I sold it to pay her the $900 and get the title to the new buyer. She understood completely. 3 nights later in the middle of the night he car was towed away (repossessed) by Intermountain. I now owe the full $1206 PLUS $350 "repo fees" just to get the title plus the "storage & towing fees" of the tow company. Compounds daily. upwards of $600 already. To just surrender the car they want $40 to get my belongings out.
Ana also told me today I will be liable for any deficiency in the loan & fees after they sell the car.
They are breaking 3 laws already according to NRS 604A-455. 1) reasonable FREE access must be made in retrieving my personal belongings, They are finding a loophole by calling this $40 "removal & storage fees" and not access fess. 2) The repossession of a car used as collateral on a title loan CURES ALL debt of the loan, they are going around this law, once again by using a middle man (tow co.) Which is also against the law to use a third party to get around it. 3) No 30 day written (or verbal) notice was give. Big One
Also deceptive collection practices to even VERBALLY STATE that they will be coming after me for the balance after the car is sold.