I had a terrible experience here on April 17th. Their customer service is terrible! My boyfriend and I had never been there before, and we were browsing various shops in Coventry on that particular day. We're both Asian American so this place appealed to us. We told one of the staff that we were interested in buying a painting high up on the wall. He promptly got the painting. However, when we looked at the painting, there were black marks clearly on it. It was only after we told the gentleman that worked there we weren't interested because of the condition of the painting did he offer to get one from the back. The one from the back was in great condition and in bubble wrap.
When the cashier was ringing up our purchases, I remembered that I needed change for our meter. Our total was over $80 in purchases. The same gentleman who tried to sell us the painting in poor condition unapologetically told me they don't change for meters. He then told us of a bill breaker that was just outside of the building. Who does that? This is the first time I have ever been turned down by a business establishment to break my bills for a meter when I made a purchase.
These people are clearly not in tune with customer service. The gentleman that worked there gave me the impression that inconsiderate and selfish people work there. To top it all off, the bill breaker outside was 100% gross and covered in bird poop. I will never go there again. Again, terrible experience. Don't go there.