I've been to worse banks/locations, and I've been to better. The inside is cavernous and upwardly lit with a soft white light more evocative of a soulless post-modern loft apartment than a bank. The carpet is only present under the waiting area and desk sections, and is oddly designed so as to appear worn for no reason when viewed from any distance. The rest of the floor--where any and all standing actually takes place--is floored with featureless tile that only serves to further enhance the permeating air of discomfort.
The lines are never short, and though I wouldn't say the staff (who always seem to be in short supply) is unfriendly, they generally overdo it trying to upsell me on their services. I used to bank with them but they closed my account, and won't let me open a new one (though I owe no money). Still, every time, I get the same "Would you like to open an account?" when I come in to cash a paycheck drawn on their bank.
One teller, Cynthia, got it right and asked casually where I bank, making it feel like part of the conversation while she was running the check through, instead of just blurting out a sales pitch. Same idea, sure, but that's the difference between good service and average.