We recently moved to Phoenix a few blocks from Heck Yeah and we smoke our own meats regularly, but I'm also celiac and appreciate being able to grab food on the go that is safe and delicious. The owner was super friendly and explained that almost the entire menu is gluten-free so I've eaten there a few times. Though they have BBQ sauce, the meat itself rarely carries a smoke flavour and I believe it's usually steamed/slow cooked and finished in the smoker. I don't like adding sauce because of the messiness, so the meat I would describe as quality cuts, moist and fall-off-the-bone tender but not very flavourful. So as a celiac I'll take it, quality ingredients that are safe for me to eat, even if underwhelming (especially for the price). About half the time I've ordered they haven't had a vegetable and once my fries were obviously reheated and not cooked fresh (they do fresh cut fries that are usually amazing).
Last night we were just back from a long international trip and didn't have it in us to go grocery shopping and cook, so while my boyfriend isn't keen on Heck Yeah (see: no smoke flavour) it was certainly convenient & we were looking forward to it. They had beef ribs so he ordered those too, and asked how much was included for the $20 price. The lady helping him said three pounds then went in the back and came out and said actually, it was four pounds, so he ordered it.
Came home and I opened the packages and was like wtf, why did you only get one rib? The bone is huge but there was literally only a handful of meat, we weighed it and it was less than 3/4 of a pound, a far cry from 4. For $20 we thought surely there was a mistake and they forgot to give us the rest of it. Even with the bone it was nowhere near two pounds so it wasn't a matter of pre-cooking weight either.
We called and were pretty nice about it but explained we know our meats pretty well and was also told it would be four pounds of meat, so to get less than 3/4 lb for $20 was not cool. You can get a half rack of them at Russell's Smokehouse in Denver (a much better restaurant in a much more expensive city) for $25. Here's their menu: http://russellssmokehouse.com/menus/food.pdf
Here is the best part: the owner got on the phone and said he threw in some extra brisket. Well hello, he threw in some other meat because he knew good and well we were getting way too little meat. It wasn't much, 1/4 lb or something. Oy.