For Mother's Day my folks wanted us all to go here. My mom made reservations 3 weeks ago for a group of 20 people at 1pm for a private room. The group setting was 10 adults and 10 kids. We got there (our whole party of 20) at 12:55 and they told us it would be a few minutes until we would be seated. Well that turned into a long wait. We did not sit down until 1:45PM. I spoke with the manager and he said there was nothing he could do until the other table got up. He did say he would get us a couple appetizers so they would be ready when we sit down. The thing I don't understand is if you have a reservation confirmed for 20 at 1PM why did they put someone at that table? Maybe they thought these people would be done in time for our 1PM. And why should anyone wait 45 minutes for their table to be ready when they have reservations?
So we sit down at 1:45 with 10 adults at one table and 10 kids at another. We got some appetizers and salads and food.
The servers did a good job. The slow kitchen wasn't their fault. I give this place 2 stars for the food. Our bill came and the manager only gave us a few appetizers as a comp. We asked to talk to the Manager. At that point it was an assistant manager who really seemed like he had no clue what was going on in the restaurant and said he needed to talk to the general manager for a larger comp. We waited for 15 minutes for the GM to finally make it to our table. The manager did end up taking more off the total bill but did not earn our business of 20 people to come back. They really dropped the ball from reservation delay to slow kitchen service. The real problem with this place is lacking in management across the board from our experience.