Nope Jami, everyone else was correct! Their office never called me for a time after lowes called them at 1130am to get an Early afternoon appointment , lowes called right back and said expect a call. Never came. Called at 1215 and 1230, voicemail, never called me back. Finally I got a hold of her at 115pm, she says won't be there till 3 to 5pm. 5pm comes and installers haven't even picked up water heater from lowes yet. Jordan, lowes store manager, says they are in store picking up items at 515pm and they be at my house in 10 minutes. I live 1.6 miles away. Finally arrived at 6:30pm. Guy installs heater, has me sign papers and as he walks to his truck he says "Lowes didn't sell you a drain pan, you won't pass your inspection". REALLY!! AFTER you install the water heater?!!? So I call Lowes in the morning and they resend pain in the pipe at 330pm that day, guy knocks on door, I open it, he just points at garage door and walks back to truck. Open door, they remove heater, install pan and replace heater. Guy knocks on door, I open, he says "It's done" and walks away. No one at Pin in the Pipe cares about YOU the customer. And shame on LOWES for keeping this horrible contractor.