I added this business over two months ago. I have been putting this writing off.
So I will start now...
They took care of my dad with patience and care. Whenever I visited, I was treated warmly, and my father was always resting comfortably in a clean room and a pristine bed, with carefully laundered, comfortable clothes. He had dementia, so he was unable to tell us how the staff was treating him (and never having been the type of person to complain) we had to take non-verbal cues. All the cues pointed to a staff that was both patient and caring. Trust was essential to us and something we considered heavily before deciding on a place for our beloved father.
During his final days, our family experienced feelings that I cannot properly put into words here. Likewise, I am unable to express how sensitive the staff was in their treatment of my father. I imagine that they deal with loss on a regular basis, but never once did they regard our grief casually.
My father was a kind, gentle, man and was known for his singing voice, his whistling, his love of jazz and his love of the Word. The staff made sure he was able to enjoy all these things during his final days. They all knew him by name, and said he was easy to care for and easy to care about. This was evident in their heartfelt farewell.
You can not pay someone to care, and [care] is what they did here. Perhaps I have not adequately relayed, but in my heart I will absolutely, always appreciate every last member of this staff for giving of themselves so selflessly, when it counted most.