I've eaten her abt 3 times but only dined in once. Customer service isn't bad but always just below substandard.
Employees appears to not be fully trained. Almost seems like they're unsure of themselves or overwhelmed... even when not busy. One young black male, maybe early to mid 20s. Worked the front counter and you could tell he was confident & knowledgable. He was pleasant & actually explained what a particular dish was.
The one time I dined in, the waitress kept forgetting small things ie biscuit, to refill our water, etc. When she handed us our check, she actually stood at our table to wait for us to sign the check. I was there w/a old friend that was here from out of town so we were chatting away. We looked up and I reminded the waitress again that we needed togo containers. It was extremely awards & a lil embarrassing that two 43yo women were treated as if we were going to dine & dash.
Food is good. I'm in love w/the shrimp & grits so it's pretty much all that I've ever ordered. I think my friend ordered a meat dish (sorry, can't remember which one) but she enjoyed it.
What prompted me to write this review is bc Sunday, I called to see if they will be accepting reservations for Father's Day (requested by my son). The business was open but no one answered so the message asked to leave a message. I left a full message w/my ques, name & return tel# but didn't get a call back. Called again on Mon. A young lady answer & when I asked the ques her response was, "the manager is busy, can u call back?" Now, how in the heck & I supposed to know when the mgr isn't busy? o_@ Again, staff seems new to the restaurant/customer service business so I jus asked if she could take my name & number then call back w/a response. That was abt 2pm on Monday. It's now Tue and I honestly don't believe I'll get a response.
I love supporting black own businesses bc if we don't, who will but I will not sacrifice my dining experience w/subpar customer service. They've been open long enough to hav things running smoothly now.
Customer services gets 1 star.
Food gets 3 stars.