I'm not sure why their rating is so low, but I do know that I love this location and their staff.
Every time I order a drink here, they do everything right. Even if I do some wild substitute, they still get my order right an they don't give me the dirty eye for doing much more than modifications to my smoothie.
Is it something super fancy or are the cups made from 14k gold? Nope. They keep it simple here. I love all of the different options, especially now that they have Fruit and Veggie smoothies and their new freshly squeezed juices. Whenever I ask which one is sweeter than the other (yes, I'm that annoying customer) they give me good advice and I end up loving the smoothie.
My husband loves all of the coconut water smoothies, especially the strawberry one.
I definitely suggest their 3G Charger boost when you need an extra punch in your smoothie after a long night out or a rough workout.
Check the place out. I haven't gotten smoothies anywhere else, but that's because I know this is a good quality product and company. No need to change at this point!