My coworkers and I have been twice for a late lunch. First time the food was great but took close to 30 minutes to come out for 4 sandwiches. We were still impressed with the food and service so gave it another try today. We called ahead to order so we wouldn't run into timing issues again. This worked out well as the food was ready very shortly after we arrived. However, the portions on the salads (arugula and salmon Caesar) were rather small considering the price and just weren't as good as what we had last visit. The biggest problem we had was that when we asked for a glass of iced tea to go, we were told it would be $0.70 each in order to cover the cost of the cup and lid. Mind you, we had each spent close to $20 for lunch, so to be nickel and dimed for a to-go cup seems pretty outrageous. Yes it's not that much money but that is such poor customer service. Very tacky, especially since we only got a small coffee cup to-go. Very likely will not be back.