I used to love Carolinas so I dread writing this review. But my last experience wasn't pleasant and this time was horrendous. I ordered enchiladas over the phone, that way they could be ready when I got there. They told me 10 -15 minutes wait time... totally reasonable. I got there about 12 minutes later, they told me my food wasn't ready, which is ok. I don't mind waiting a few. 15 minutes later I asked if my food was ready. The guy working said they were making it now. But I noticed there was a to go box with a #8 on it just sitting there. That's fine, it must have been someone else's. Another 10 minutes roll by and I ask another girl if my order was ready. She realizes it's the box that had been sitting there that WHOLE time and gave it to me. When I got it home it was ice cold and tasted terrible. Sadly, I will not waste any more money here.