I've been to over 40 different Westins...this one by far has been a big disappointment. After I had some minor issue with my shower, the room wasn't properly cleaned, I wasn't given any bath towels, they did not replenish the shampoo and conditioner. The room was not cleaned properly. I seldom comment on anything. Only if it's really good or really bad. This was bad to me by SPG standards. I am a gold member and have never experienced such service. They are very laid back and seem to have no sense of urgency while I was running late for meetings as a result of the bathroom issue this am. Regardless...this will not deter me from future stays at Westin or Spg properties, but this was by far the worst experience I've had at a Westin.