Candie's customer service is great, she is quick to respond, understood where I was coming from and issued a fair refund. My complaint was I rented Ryder, he did balloon animals.. could maybe make 3 different ones and had no idea. He didn't entertain the kids, I felt like I had to give him things to do. I'm not happy with those services and he was 15 minutes late. I also asked him to go along with my daughter giving her Pacis in a box. All he had to do was take them and he forgot them! We have had this planned.. all he had to do was walk out and put them in a trash can??? But he left them so my daughter was so upset! I'm not happy with my services and it didn't seem worth the money.