There was a leak in the ceiling... I have renters insurance and it covers my belongings while in storage,however, is having a little compassion and empathy too much to ask for? I told the front desk of my situation and she asked if I had coverage because I didn't have it through them... When I put things in storage there's a general understanding that the facility will be of somewhat good standing so leaks won't happen at the first sight of rain... No "sorry, no "we'll look into what happened and see if maybe there's something we can do...." Absolutely nothing. Of course what was ruined were my important papers such as birth certificates and tax info. There's a limit on renters insurance for those kind of items of about 200... Somethings can't be replaced like letters (one from my dying aunt)
Just awful... SHAME ON YOU PUBLIC STORAGE!
PS: the people next to me were moving their items out and asked if I had a leak- they had the same experience of customer service from the front desk- then the front desk reminded them there wasn't a dolly to haul their ruined items.... REALLY???? Ugh