I called Garage Doors 4 Less on a Friday afternoon (around 1:30pm) when my garage door quit opening and closing. The owner, Adrian, told me they were booked solid for the rest of the day but he could have someone out Saturday between 11am-12pm.
I told him I thought the one of the springs were broken, and he had me give him the spring colors over the phone so he could make sure he had the correct parts in stock or could pick them up before his supplier closed at 3:30. He gave me pricing over the phone, breaking it down for the service call, parts, and labor.
The next day Brian called me at 10:20 in the morning saying he was ahead of schedule and asking if he could arrive in the next 15 minutes. He arrived and replaced both springs before 11am. He also lubricated the door and evaluated it for problems. I asked for an estimate for replacing the door with an insulated one for the purpose of noise reduction. Brian told me actually my door was very quiet, but it was the actual opener/motor that was generating the noise. He recommended a belt drive versus the screw drive I currently have, but said mine was in excellent condition and I should get at least another 10 years out of it.
I appreciated his honesty as well as the excellent service. The price was exactly what Adrian quoted me over the phone, there were no surprises or the inevitable "miscellaneous fees" that those in the home service profession seem to tack on at the end of a job. I am extremely happy with his company and will use them again for any future problems. I will also recommend them to friends and neighbors.