Called the number and spoke with Ofar about making an exchange and he was incredibly helpful and offered to exchange my product with no issue. I liked the product too but it wasn't a good gift for a friend so I exchanged for a better option for her. I went into the store and everyone was friendly and willing to help me. I've tried a handful of their products and I love them all and can't wait to give my gifts from Forever Flawless to friends and family! Highly suggest testing out their products. These guys have to do some pressure tactics to get you in the store but you'll be pleasantly surprised how great they are!