My tankless water heater was leaking from inside the panel. I called Done Right to get a 2nd opinion as the first plumbing company I called said I needed to replace the whole unit for 5k+. Done Right service tech Ryan took one look and said I needed to replace an O-ring in the cold water intake. He immediately ordered the parts which came the following day (parts were still under warranty). He fixed it and flushed it for a grand total of $145, saving me thousands. In a city of rip-offs, Done Right is honest, expert, and professional and I will not hesitate to use them again. If you need plumbing work, you shouldn't hesitate to use them, too.