Let me explain...the food is great and first two times we were there were great, but the third time was not a charm. We walked in on a Friday night for happy hour - very hip crowd, busy but not crazy. My husband and sat at a table for 10 minutes while servers kept walking past us without any acknowledgement. Even the hostess was too busy to look up from her computer when we walked in. We walked out and went to the Nook where we were greeted when we walked in and it was clear our patronage was appreciated.