I am so happy to have found this company. Their customer services is excellent. I've had the pleasure of dealing with James...he is wonderful. Today I took less than a handful of broken gold necklaces, half a pair of several earings, small ring pieces & misc small items that I could not use...I was quite surprised at the amount they paid me. I have bought and had items fixed there too. I will now continue to go there for all our jewelry needs. They are a wonderful and honest company. Their prices are also reasonable plus you can lay away!