As an Outback fan, I have to say my visit to the Pineville location off Pineville-Matthews road in Charlotte was the worst visit in 16 years of visiting Outback.
I went Saturday night September 26th 2015 at 6:30 pm. I sat at the bar and the negativity and rudeness of the bar staff was appalling. My date walked in and slipped and fell on the greasy and slick floor. The entire bar area floor was slick and greasy. I was sliding all over the floor while walking. Due to the bartenders rudeness, I decided to grab a bar table as I anticipated bad service at the bar.
The guy waiter was not much nicer. He was rude and had no interest in serving us. I did order and once the girl brought my steak, she literally dropped it on the table and kept walking. Typically they ask if you need anything else but the girl seemed agitated when I asked her for A1 steak sauce.
The waiter finally brought it and did not check back one single time while eating. He did not refill our drinks nor did he ask or care how we enjoyed our meal.
I have been going to this outback for 2 years. I have seen a major decline in the service and management of this location. The manager seemed over her head, the staff all seemed miserable, and the cloud of negativity surrounding the staff is embarrassing for the outback company. I will never visit this location again and will also write outback personally.