Nice and open. they dont cage your dog which to me is not a big thing. Dogs actually feel more secure in a kennel. but they did a nice job exactly like I asked them. Price was okay. the only thing that might put you off is once they call you have I believe one hour to pick up your dog or it's an additional charge.
But unlike the previous place I just reviewed you get to meet the groomer and everything is out in the open. You dont get the impression they are hiding anything.