I called in my order on the phone to pick up at the restaurant. I get there and stand in the designated line for "pick up your to go order" for a few minutes and no one noticed me. So i asked if i had to wait in the line that had about 14 people in it, and he said "well you have to pay for it so yeah".
Clearly understaffed for the amount of customers in line. Three people working at 4 on a saturday?
Not to mention I see my food in the bag sitting there on the counter, not under the heat lamp the entire time i am waiting.
I don't understand why they have a sign with an arrow pointing to where you pick up your to go order. Might as well get rid of the sign since i had to stand in the other line.
I never have written a Yelp review but i am annoyed at this place.
Thanks for making me wait 15 minutes in line, plus the 10 minutes you said my food would take to prepare. All while my food is getting soggy and cold.