Meh. I only go to this location while I am at work because it is within walking distance. If time permits, I swing by the new location on Thunderbird and 19th while I'm on my way to work.
This location is consistent and I never really have a long wait. However their customer service sucks. They aren't very friendly and get irritated when you ask questions. I was in there today and while waiting for my tea, I witnessed some employees screwing around and put cups on top of their heads? What are we, 5? They're lucky I work in the plaza and that I get flourished with gift cards, otherwise I would go elsewhere.
Forever hoping a Dutch Bros or Teavana opens close by!